Introduction to Creative Briefs
Many times, when we think about the creative process, we envision brainstorms, funny or clever concepts, inspirational imagery…and no idea is a bad idea. Being creative is fun, exciting and refreshing, whether it be for TV, radio, print or even online advertising. And dialing in just the right message for your product or service builds belief and confidence in your business.
But, before you ever get to the glamour of snappy concepts and ideas, there is a critical process you must not skip. This process is so foundational to the creative process that it absolutely can be the difference between a winning campaign and a mediocre effort.
In this article we are going to cover and explore how to develop and write a Creative Brief the correct way. Here’s what we will discuss:
If you are new to creative brief development, then this article will provide you a good foundation to understanding the entire process. If you are an advertising or marketing pro, you can use this information as a refresher and as a supplement to what you are already doing. If you work with an agency, a good creative brief is key to keeping external teams in synch.
Writing a powerful and effective creative brief is a process and it takes effort, time and research. So it’s good to prepare your mindset for creative brief development – that it won’t be something you can do quickly. Nor should you. But what you get out of this effort will set the tone for success in your campaign.
What Is a Creative Brief?
Let’s begin by defining the creative brief. In the advertising world, a creative brief is a document that outlines and defines the creative project, the campaign goals and objectives, target audience, marketing tactics, brand requirements, creative deliverables, desired consumer actions, offers and incentives, competitors and overall positioning. And there could be more details as well.
The best creative briefs are the result of in-depth dialog with your client or marketing team, based on asking the right questions for the particular project. And in many cases, creative briefs can become living, breathing documents with enough flexibility to change to the needs of the campaign.
The Creative Brief’s Purpose
Every creative project/campaign should begin with a creative brief. And here’s why. Without a clear roadmap outlining objectives, goals and deliverables, it’s only a matter of time before the project begins to wander. Ultimately, collaboration and teamwork begin to suffer, and you may be setting yourself up for failure.
So let’s take a look at the purpose your creative brief will serve and why it’s perhaps the most important process of creative development.
A well-executed creative brief will:
In short, the creative brief is the guiding mechanism for everyone to follow throughout the project. A strong creative brief will become a frequent reference document for all team members to ensure everyone is working toward the same goal while staying within the defined parameters of the project.
What a Creative Brief Should Include
While there is no single format to use for every creative brief, you will want your document to convey important information. One good way to determine what is needed and what is extraneous is to ask yourself “who needs what to get this project completed”? The creative team certainly will need to know any brand requirements or must-haves, while the media team would want to know of any competitors in the space. So while not completely inclusive, the list below illustrates many common yet critical pieces of information in a good creative brief.
Our creative briefs here at tandemROI take into account most of the items listed above, depending on the type of project. All in about three to four pages. Let’s now examine how to cull all this information down and write an effective brief.
Write the Creative Brief
Before you begin writing your creative brief, it’s good to take time and gather all of your information, such as product information, sales background info, historical data, research, focus group data, client input, etc. It’s important to be methodical and diligent in your information gathering phase, as doing so makes compiling the creative brief that much easier. Do not rush your creative brief – it should become the guiding light for each project.
A good first rule in writing a creative brief is to get to the point, and stay with the point. Otherwise, you could be looking at a brief that reads more like a novel than a creative roadmap. Again, we keep our briefs to the point and can cover most key information in 3-4 pages. Every brief will be different, but the shorter the better. The more concise you can be, the less room for interpretation and missteps by team members. It is definitely called a brief for a reason.
Creative briefs come in a variety of formats, and there are many good, free templates online. There is no one set format you need to use. Some briefs are written completely in narrative form, while others are formatted into different sections. We have found over the years that using formatted sections (simply using tables in a Word doc) will help keep the content concise and to the point. Pick whatever is easiest for you to use, as the content is key, not the actual format.
Keep in mind certain sections of your creative brief will be more detailed and longer than other sections. For example, sections regarding deliverables and goals might be very straight forward and shorter, while positioning, competitive, etc. might be much more detailed.
As with any well written document, it’s advisable to get your rough draft in place first, then review for edits and revisions. Refine and tighten. Clarify and be exact. Rough first passes on your creative brief should probably only be reviewed by those necessary to complete the document, before you distribute to the broader team/client group.
Implement the Creative Brief
Proper distribution and implementation of your creative brief is key to moving everyone in the same direction, at the same time.
Once the creative brief is completed, it’s time to distribute it out to the team, or even multiple teams. So in addition to creative, media or technical teams, you may also need to consider other stakeholders such as executive management or any outside consultants participating in the project. And in our experience, it is important to position the brief as the roadmap for the upcoming project or campaign. Questions regarding creative positioning, brand messaging, etc. should really be answered in context of the existing brief. It’s always a good idea to keep the creative brief as a central part of ongoing project meetings.
Keep in mind that creative briefs can be updated if necessary. In fact, it is common to adjust certain areas such as product offer and pricing, as many times these components are subject to last minute revisions.
How to Extract the Maximum Value from Your Creative Brief
With your creative brief in place, one of the best ways to ensure strong buy-in and comprehension among team members is through communication. Don’t just email out the brief and hope, or assume, that everyone is clear on the content. One method we use to ensure comprehension is to meet in person with teams and do a walk-thru of the creative brief. Doing so allows for questions and answers, clarifications and even certain modifications.
Additionally, if you are writing the brief for a client, schedule a time to formally walk through the document with them. Often you will find that valuable, additional information can arise at this point in the process.
Writing an effective creative brief is an essential part of any creative and campaign process. By capturing and organizing key ideas, thoughts and brand requirements in the beginning, you can ensure all teams move in the same direction toward the end product.
Need assistance with your creative processes? Contact us today.
As an agency, we enjoy a unique perspective on data – that is, we see consumer web purchasing behaviors across many different product campaigns, in many different categories, all at once. Day in and day out, week after week, month after month. Regardless of category, predictable patterns amalgamate and provide us reliable trends upon which we can help our clients better merchandise their web efforts.
In just about every case, a 30% improvement in web conversions moves a mediocre campaign into success territory. If your web conversion rates - particularly with mobile traffic - are lagging, here are five consumer mindsets you can address in one business week.
Day 1. Answer These Two Questions First
Consumers buy products and services for any number of reasons – and usually you only need to satisfy a few basic questions in most cases to get the sale. Make sure you answer the two most often asked questions by consumers high up on the page first – 1) what do I need to do to see the benefit of the product, and 2) how much does it cost? Armed with that info, consumers will make a quick price-to-value ratio calculation and determine if they are ready to transact or not. Once you’ve gotten those two key transaction requirements out of the way, you can then language your copy to provide further detail and reasons to believe.
Day 2. Avoid Intimidating Copy
The more you tell, the more you sell, right? Wrong. Most consumers only need to read a few key points to satisfy their mental checklist required to make a purchasing decision. In short, the better you tell, the more you sell. Heavy copy impedes sales – especially with long scrolling mobile or responsive sites. In fact, in hundreds of variant tested landing pages, we always see lean copy pages convert much higher. Avoid creating more questions than answers in the consumer’s mind with tight copy and strategic links if the reader needs more information.
Day 3. Video Sells
Video is the greatest salesman on your site. And a quick video how-to for your product or service will get views, lots of views, and can be the single biggest selling mechanism on your site. It’s not hard to create, and it doesn’t cost a lot of money if you don’t want it to. Point a camera and go. And put it high up on your landing page versus under a tab or link. Variant page testing proves video sells.
Day 4. Increase Your Offer Value
When discussing campaign ROI with our clients, a key topic we address is average order value, and price to value ratio. With a sunk to cost to acquire your web visitor, it is essential you then generate a revenue per visit level that can drive your campaign. And the quickest way you can do that is creating value-based offers upon checkout. In testing, we see a typical average order can be increased 30-50% by kitting, bundling and merchandising the product offer. Consumers are willing to pay more to get more, if presented properly.
Day 5. Stop Sabotaging the Sale
Perhaps the simplest of all things you can do to increase conversions is to ensure you do not have inadvertent stop signs at the point of purchases. Have you surrounded your Buy or Checkout buttons with disclaimer links, asterisks, T&C’s or other language unnecessarily? If so, you are creating doubt in the consumer’s mind at the point of purchase. In variant testing, we have seen as much as a 50% decrease in conversions when disclaimer type language is in close proximity to Buy buttons. From a legal standpoint, you absolutely must be genuine in any disclosures you need to make, and they should be easy to locate. However, in most cases, they typically do not need to be executed at point of purchase.
With just a little time and not much effort in terms of web design, you can affect your web conversion significantly. Once you have these five steps completed, keep going. What you can do the following week to push conversion rates even higher?
Have more comprehensive issues with your site or web conversions? Contact us today for additional context of how your site's performance measures against others.
How To Ensure A Smooth Product Launch
A common question we receive here at tandemROI, from companies who are early on in their marketing efforts, is what preventative steps can I take to ensure long term brand success for my product in the marketplace? As with any go-to-market strategy, you need a well planned, well thought out roadmap and a thorough understanding of your customer and product category. But a little insider’s knowledge will go a long way, too.
Here are five common pitfalls you can avoid when developing, and executing, your go-to-market strategy.
Price to Value Miscalculation
A PTV miscalculation is also known, unceremoniously, as underpricing your product. Price is rarely the key consideration for a consumer purchase, especially in the considered purchase environment. Consumers will determine the value of your product in their lives, and in doing so very well may be willing to pay more if it resolves their problem. In controlled, measured price testing scenarios we have seen higher sell prices consistently convert at the same or higher rate than a lower price.
Under Estimating Consumer Pain Point for Your Product
Certain consumer categories (Home Improvement, Wellness for example) are positioned perfectly for facilitating immediate engagement and transactions. As such, does your sales infrastructure support expedited delivery to customers, or immediate download of material, or immediate contact with a company representative? How about immediate add-ons that increase your average order value? It’s imperative you understand the mindset of your target audience and not just demographics.
Over Estimating Online Contribution
While the allure of immediate online marketing gratification is strong – it takes just minutes to put up a paid search campaign and get some data rolling in – keep in mind that true brand scale seldom occurs from online marketing alone. In most scenarios, you will need a catalyst to drive the web, so traditional mass media must be considered. Long term success will require a balanced channel approach, particularly early on in your go-to-market execution.
Going to Retail Too Soon Without Support
Eagerness and enthusiasm to secure quick retail distribution, of any kind, seems like a good idea. After all, your product will be in stores. But, without the required advertising support, sales can and typically will languish at the store level. This can lead to a variety of woes, including putting your price integrity in jeopardy if units are marked for reduction too early in your market launch.
Too Many Distributors Too Quickly
Again, eagerness to get something – anything - going quickly sales-wise commonly leads to engaging in too many distributor deals - too quickly. There will be no shortage of promises of robust sales from product distributors. So it can be attractive to give up sales channels contractually early on in your business. However, this many times will create headaches later once your program takes off and you look to consolidate distribution to a few, or even one, group.
Questions on getting to market the right way? Contact us today.
The Seven Brand Attributes That Pave The Way To Live Home Shopping
As a product development manager and category buyer at HSN, I could determine within minutes, when presented a new product, whether I was going to bring that product on air. It was quite a simple process – a quick run-through of my mental checklist and a few specific questions would tell me everything I needed to know to make a decision.
A key point here is that not every checklist point has to do with the product attributes themselves; rather, much of the decision making centers on how your product fits holistically into the overall universe of products and customers at the shopping networks.
Are you unclear on whether your product or brand will create long term value for customers in a live home shopping environment? Take some time and run through the checklist we’ve provided below. When we evaluate our clients’ brands for live shopping, this is the starting point.
#7 - Uniqueness/ Differentiation in Marketplace
A simple filter hurdle, but not necessarily easily cleared. Does your product or brand possess enough unique characteristics to separate itself from other category products? The separation aspect is key. For example, a network might sell many types of vacuum cleaners – they all are designed to do one basic thing – clean your floor. But the ones that go on air have key differentiating factors that drive sales.
#6 – Demonstrative Magic Transformation
Live shopping is all about on-air demonstration. Is your product suited to unique and interesting attribute demonstration? Can you create at least four or five live demonstrations that culminate in the magic transformation that drives viewers wild?
#5 – Hitting the Margin Requirement
This hurdle is purely nuts and bolts for the category buyer. He/she has a category margin requirement they must hit, and every category is different. Are your cost of goods and manufacturing capabilities such that you have enough flexibility to thread the margin requirement needle?
#4 - Drop Shipping
Five words – say yes to drop shipping. Most if not all of the shopping networks prefer drop shipping. This means you ship the product to the customer yourself, and no product is warehoused by the network. The ability to drop ship opens up significantly more opportunities to accumulate more on air appearances, drive more sales, and, it makes the category buyer’s life easier.
#3 – Exclusive for a Time
Coming to the table with an exclusive offer for the network can take you places, quickly. This doesn’t mean you can’t sell your base product anywhere else. What we’re talking about here is creating a unique offer exclusively for the network that isn’t available anywhere else, say for a period of 90 days.
#2 - Plays On Days
What we’re looking for here is does your product position in such a way as to be a complement to other large event days throughout the year on the networks. For example, if you manufacture a cleaning product, is it a good fit on a vacuum brand anniversary day? Or Christmas in July event? And so forth.
#1 - Room to Grow
Many well known brands have grown from a single product to several in the live home shopping environment. Is your product and brand suited to expanding into a product assortment? Can you build longevity on air with continued innovation and addition of new products? The networks love and embrace product solutions that can grow and expand both sales and audience engagement.
Well, how did you do? Many of the points above you may have well under control, while others may need attention and development. And that is what we do. We work with our clients to prepare and position products to build long term, successful businesses in the live shopping arena.
Contact us today and let’s explore where you can go.
Writing a Creative Brief